Managing Reviews
How product reviews work on Trankets - who can leave them, where they appear, and how they lift your discovery ranking.
Managing Reviews
Reviews are the social proof that sells your next copy while you sleep. This guide covers the rules - who can review, what a review contains, where it appears - and what you see as the seller.
Who Can Review
| Buyer type | Can review? |
|---|---|
| Product buyers (paid or free) | Yes - one review per product |
| Event attendees | No - events do not have reviews |
| Non-buyers | No |
Eligibility is checked against a completed purchase on the signed-in buyer's email. A guest who bought without an account needs to finish their account setup first (the download page prompts them to set a password).
What a Review Contains
| Field | Rule |
|---|---|
| Rating | 1 to 5 stars |
| Comment | Required - at least 3 characters, up to 2,000 |
| Photos | Not supported |
| Edit/delete window | 48 hours after posting |
Edited reviews carry an "edited" mark. Deleting removes a review from public view, though a record is retained. Sellers cannot delete buyer reviews - that is what makes the ones on your page worth something.
How a Buyer Leaves One
From My Purchases (the Downloads tab), the buyer clicks Write Review on the product's card, rates it, writes their comment, and hits Post Review. It appears on the product's public page immediately.
To edit or delete within the 48-hour window, the buyer goes to the product's public page - the controls appear on their own review there.
What You See as the Seller
- An email for every new review - you hear about it the moment it lands.
- A Reviews tab on your product's dashboard page, with the average rating and the 5-to-1-star distribution.
- Long reviews truncate on the public page with a "Read more" - nobody's essay buries your ratings.
Why Reviews Matter Beyond the Page
Every review updates the product's average rating and count, and reviews feed your product's discovery score - rated products rank ahead of silent ones. A handful of early reviews is one of the cheapest ranking improvements available to you.
Common Issues
- Buyer cannot leave a review. They are not signed in with the purchase email, the item is an event, or they already reviewed it - one per product.
- Edit option missing. The 48-hour window closed.
- A harsh review. You cannot delete it - but a thoughtful public track record around it outweighs one bad take. Fix the cause, and the next ten reviews bury it.
Next Steps
- How to leave a review - the buyer-side walkthrough to share
- Understand your discovery score
- Shop policies