Trankets Guides
Step-by-step instructions for events, products, services, paid communities, newsletters, waitlists, affiliates, and account operations.
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Work through a task
Getting Started
Affiliates
Ambassadors
Communities
Charge for the Group You Already Run
Set up hosted or external community access and understand what Trankets can control after purchase.
Run a Paid Masterclass or Bootcamp
Set up a cohort people pay to join, decide how many weeks their access lasts, and close the room cleanly when the programme ends.
What Happens When Access Runs Out
Exactly what expiry, refunds and rotating the invite link do in a WhatsApp group versus a room hosted on Trankets.
Contacts
Your Audience, in One Place
Find contact records, review activity and notes, and understand capture, group membership and messaging permissions.
Groups, Imports, and Exports
Organize your contacts into groups, import from spreadsheets, events, and products, and export your list anytime.
Manage Contact Permissions and Activity
Review newsletter groups, separate SMS permissions, recorded activity and private contact notes before a follow-up.
Events
How to Create an Event
A step-by-step guide to creating an event on Trankets, from basic details to publishing.
Setting Up Tickets
How to create free and paid ticket types, price them in multiple currencies, and control stock, per-buyer limits, and sales windows.
Event Settings Explained
A breakdown of every event setting in Trankets - visibility, registration, capacity, currency, design, and the Danger Zone.
Managing Attendees
View, filter, add, import, and export event attendees - plus manual tickets, ticket corrections, and turning the room into contacts.
Check-In Day
Run the door at your event with the Check-in Portal - QR scans, ticket codes, guest lookup, and what every scan result means.
Cancelling an Event the Right Way
How to cancel an event on Trankets, how attendee refunds actually work, and how to protect the audience you built.
Host a Virtual or Hybrid Event
Prepare an online or hybrid event and help eligible ticket holders find current joining details.
Reminders and Event Emails
Prepare event reminders, review sending allowance and investigate recorded email outcomes.
Set Up Event Seating
Configure tables and seats, connect seating to ticket options and protect existing allocations when editing a plan.
Growth Tips
Follow Up with Event Attendees
Find captured event contacts, organise a follow-up group and send useful updates while respecting messaging permissions.
Understanding the Discovery Score
Use the discovery checklist to improve accurate listing details and understand the limits of a discovery score.
How Trankets Features Work Together
Understand contact capture, group organisation and deliberate follow-up across Trankets tools.
Invoicing
Set up business details, issue client invoices and track payments.
Playbooks
Get Paid for a Gig on Trankets
Set up a fixed-price package, work with your client, deliver the gig and check when payment becomes available.
The Church & Community Playbook
Run services, programs, and special events with free registration, QR attendance, member groups, and a weekly email - all in one place.
The Party & Concert Playbook
Prepare tickets, promoter terms, check-in access and relevant follow-up for a show.
Manage an Event with 4,000 Attendees
Plan registration, ticket capacity, attendee imports, reminders and check-in for a 4,000-person event.
The Booked Professional Playbook
Set up bookable sessions, review joining and cancellation rules and keep relevant client records.
Products
Creating Your First Product
Create a product, review prices and visibility and prepare the correct files or fulfillment for buyers.
Pricing in Multiple Currencies
Set supported currency prices, check discounts and review the buyer total and settlement.
File Delivery
Understand purchase download links, saved limits and expiry, and help buyers recover access safely.
Cart and Checkout
How buyers purchase your products - the inline checkout, the multi-item cart, promo codes, and what each order status means.
Product Settings Explained
Every product setting in Trankets - what each option does, its default, and what actually changes when you flip it.
Sell a Book on Trankets
Choose an author, publish a book, prepare its formats and delivery, and check what buyers can access.
Request Author Verification
Create an author identity, request verification and understand pending, declined and verified listing states.
Services
Get Paid by the Clients You Already Have
Create booking or package options, share a service and manage confirmed work through the order.
Take Bookings Without the Back-and-Forth
Set your hours once and let clients book paid time slots that fit your calendar, with reminders and clear policies.
How You Get Paid: Escrow, Holds & Release
How service payment release works for bookings and packages, including delivery acceptance, disputes and withdrawals.
Buy a Service With Confidence
Understand service bookings, package payment release, cancellation terms and disputes before buying on Trankets.
Shop And Payments
Sms Studio
Trust And Operations
Handling Refunds
How buyers request refunds on products and services, how sellers respond, and what actually happens to the money.
Managing Reviews
Understand product review eligibility, buyer edit and delete controls and seller review visibility.
Shop Policies and Building Trust
Set your refund window, choose who pays the platform fee, add checkout questions, wire up analytics, and build buyer trust.
How to Leave a Product Review
Find a completed product purchase, write a useful review and manage your existing review.