Building a Waitlist
How to create and publish a waitlist on Trankets.
Building a Waitlist
This guide covers how to create a waitlist, configure its public page, and manage signups. It also explains plan limits and what happens when someone joins.
Where to find this
| Page | Path |
|---|---|
| Waitlists list | Dashboard → Contacts → Waitlists |
| Create waitlist | Dashboard → Contacts → Waitlists → New Waitlist |
| Waitlist detail | Dashboard → Contacts → Waitlists → [Your waitlist] |
| Public waitlist page | your public waitlist page |
The Dashboard → Waitlists link redirects to Dashboard → Contacts → Waitlists.
Before you start
You need at least one contact group. Waitlist signups are added to the group you select. If you do not have a group, create one in Contacts > Groups first.
Create a waitlist
- Go to Dashboard → Contacts → Waitlists.
- Click Create waitlist.
- Fill in the required fields.
- Click Save.
Required fields
| Field | Description | Limits |
|---|---|---|
| Name | Internal label only. Not shown publicly. | Max 255 characters |
| Slug | Used in your public waitlist page URL. | 5-60 characters, lowercase letters, numbers, and hyphens only. Must be unique across the platform. |
| Title | Headline shown on the public page. | Max 500 characters |
| Description | Body text shown on the public page. | Min 100, max 5000 characters. HTML is supported. |
| Contact group | Group where new signups are added. | Required |
Optional fields
| Field | Description | Default |
|---|---|---|
| Theme color | Accent color for the public page. | #6366f1 |
| Background type | Gradient, solid color, or image. | Gradient |
| Background image URL | Image URL when background type is image. | None |
| Background overlay | Dark overlay over the background. | Enabled |
| Form schema | Custom questions shown on the signup form. | None |
Publish the waitlist
After saving, the waitlist status is Active by default. The public page is live at your public waitlist page.
You can change the status from the waitlist detail page.
| Status | Behavior |
|---|---|
| Active | Public page is visible and the signup form accepts submissions. |
| Paused | Public page is visible, but the signup form is disabled. |
| Closed | Public page is visible, but the signup form is disabled. |
What happens when someone signs up
- The email address is normalized and checked against existing contacts in the linked contact group.
- If the email is already in that group, the signup fails with an error.
- If the contact is globally unsubscribed, the form submits successfully but no contact is created or added.
- For new contacts, a contact is created with the waitlist name recorded as the contact source and added to the linked group.
- The waitlist's total signup count is incremented.
Plan limits
| Plan | Waitlists | Total waitlist signups | Signups per waitlist |
|---|---|---|---|
| Free | 5 | 200 | 200 |
| Starter | 15 | 5,000 | 1,000 |
| Pro | 50 | 50,000 | 5,000 |
| Enterprise | Unlimited | Unlimited | Unlimited |
If you reach a limit, you cannot create new waitlists or accept new signups until you upgrade or free up space.
Edit a waitlist
You can edit most fields after creation, including the URL ending. Changing the URL ending updates the public URL, so existing links and bookmarks will stop working.
Common issues
- Slug rejected. Make sure it is 5-60 characters, contains only lowercase letters, numbers, and hyphens, and is not already in use.
- Description too short or too long. The description must be between 100 and 5000 characters.
- Signup limit reached. Check your plan limits. Existing signups count toward the total.
- Contacts not appearing. Confirm you selected the correct contact group. Signups are only added to the linked group.