How You Get Paid: Escrow, Holds & Release

Two fears sit on either side of every job. Yours: do the work and get ghosted. Theirs: pay a stranger and get nothing. Both are why so much freelance work stalls at "send me your account number."

Service buyers pay before the work starts. Packages hold funds pending acceptance; bookings have a different release schedule. Review the delivery, automatic acceptance and dispute rules before agreeing the work.

What You Will Learn

When a service payment is held vs released
How and when your earnings become available to withdraw
What happens in a dispute, and how to resolve it
How no-shows and cancellations affect your payout

Bookings: confirmed instantly

When someone books a paid slot, the booking is confirmed right away and the buyer gets a calendar invite. Run the session, and your earnings settle to your wallet on the normal schedule.

Packages: held until the work is accepted

When someone buys a package, their payment is held safely - not yet yours. Here's the path:

You deliver the work and mark it delivered, with a note and any link.
The buyer reviews and confirms - that releases the payment to you.
If they do not respond, an eligible delivered package can auto-confirm after 3 days. An open dispute blocks release.

Automatic acceptance does not guarantee that a buyer received satisfactory work. Buyers should review delivery within the stated window and raise a dispute when needed.

Open Services → Orders in your dashboard sidebar. The cards at the top show your Held in escrow and Released to you totals - tap one to filter straight to those orders, so you always know what's pending and what's yours.

What the buyer pays vs what you settle

International buyers may pay in their own currency, but your payout always settles in naira. Every order shows a "you settle" figure - that's what actually lands in your wallet, after the platform fee.

Disputes: how they're resolved

If a buyer thinks a package wasn't as described, they can open a dispute. When that happens:

The order freezes - nothing releases while it's reviewed.
You'll respond in Refund Requests (under Finance in your dashboard), and you can talk it through with the buyer in the order chat.
If it isn't resolved between you, Trankets steps in and makes the call.

Respond promptly. A clear reply and a paper trail in the chat are your best case.

The order chat is on every order. Use it early - most "not as described" disputes come from a mismatch in expectations that a quick message would have prevented.

No-shows and cancellations

No-show - if a booking client doesn't turn up, you can record it. It's a note on the order; it doesn't change your payout.
You cancel a session - the client is refunded in full.
The client cancels - how much they get back follows the cancellation policy you set on the service.

Next Steps

Set it all up in Take Bookings Without the Back-and-Forth.
Withdrawing earnings works the same across every channel - see Your Wallet and Withdrawals.

Start Selling Your Services