Wallet, Fees, and Withdrawals
How your Trankets wallet works, how money enters it, what fees apply, and how to withdraw to your bank.
Wallet, Fees, and Withdrawals
This guide explains how your Trankets wallet works. It covers how money gets in, what fees apply, how to see those fees, and how to withdraw your earnings to a Nigerian bank account.
Where to find this
| Page | Path |
|---|---|
| Wallet and balance | Dashboard → Wallet |
| Revenue summary and fees | Dashboard → Wallet → Revenue Dashboard |
| Transaction history | Dashboard → Wallet → Transaction History |
| Bank account | Dashboard → Wallet → Payout Account |
| Subscription plan and rates | Dashboard → Billing |
What the wallet is
Your Trankets wallet is the balance you build up from sales on the platform. When someone buys a ticket or a product, the money is credited to your wallet after the payment is confirmed.
All wallet balances and withdrawals are in NGN only. Buyers can pay in several currencies, but the amount that reaches your wallet is converted to Nigerian Naira.
How money enters your wallet
Money is added to your wallet immediately after a successful payment is verified:
| Source | What happens |
|---|---|
| Event ticket sale | Buyer pays; once the payment is confirmed, the ticket amount minus fees is credited to your wallet. |
| Product sale | Buyer pays; once the payment is confirmed, the product amount minus fees is credited to your wallet. |
| Refund reversal | If a refund is issued to your account, the same currency wallet may be credited. |
| Affiliate commission reversal | If an affiliate sale is refunded, a previously paid commission may be returned to the platform. |
You do not need to do anything to receive the money. The credit happens automatically.
Platform fees and charges
Trankets deducts a platform fee and a payment gateway fee from each sale. The platform fee depends on your subscription plan.
| Plan | Product Commission | Ticket Commission | Flat Fee |
|---|---|---|---|
| Free/Starter | 5% | 5% | ₦100 |
| Pro/Growth | 4% | 4% | ₦100 |
| Premium | 2.5% | 2.5% | ₦100 |
| Enterprise | 0% | 0% | ₦0 |
- Commission is calculated on the sale amount.
- The flat fee applies per transaction where the buyer pays in NGN.
- You can choose who pays the platform fee: the buyer (added to the listed price) or you (deducted from your earnings).
- For non-NGN payments, a foreign-exchange markup of 2.5% applies.
How to see your fees
- Go to Dashboard → Wallet.
- Open the Revenue Dashboard.
- The Fee Transparency box shows your total platform fees, gateway fees, and effective rate.
- Each row in your Transaction History shows the platform fee, gateway fee, and the amount that was credited to your wallet.
You can also compare plan rates at Dashboard → Billing.
How to withdraw money
- Go to Dashboard → Wallet.
- Make sure you have linked a Nigerian bank account under Payout Account.
- Click Withdraw Funds.
- Enter the amount you want to withdraw.
- Submit the request.
Withdrawal requirements
- Minimum withdrawal: ₦15,000.
- Only Nigerian (NGN) bank accounts are supported.
- You can have only one pending withdrawal at a time.
- 40% of your earnings from the last 7 days is held as buyer protection and is not available for withdrawal until that period passes.
What happens after you request a withdrawal
- The amount is deducted from your wallet and the request status is Pending.
- Trankets reviews the request.
- If approved, the money is sent to your linked bank account.
- If rejected, the amount is returned to your wallet.
You can see the status of pending withdrawals at the top of Dashboard → Wallet.
Balance, available balance, and pending
| Term | Meaning |
|---|---|
| Balance | Total amount in your wallet. |
| Available Balance | Amount you can actually withdraw. It excludes the 7-day buyer protection hold. |
| Pending | Withdrawal requests that are awaiting review. |
Common issues
- Withdraw button is disabled: Your balance is below ₦15,000 or you do not have a linked bank account.
- Available balance is lower than total balance: 40% of your recent earnings is held for 7 days as buyer protection.
- Withdrawal request rejected: The amount is returned to your wallet. Check the reason shown in your notification or email.
- Cannot update bank account: You may have a pending withdrawal. Wait for it to be processed before changing your bank details.