Terms of Service | Trankets

1. Acceptance of Terms

Welcome to Trankets. These Terms of Service ("Terms") form a legally binding agreement between you ("User," "you," or "your") and Yconsoft Technologies ("Company," "we," "us," or "our"), governing your access to and use of the Trankets platform - including our website, web application, APIs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Service.

References to "Organizer," "Seller," or "Creator" mean any User who uses the Service to host events, sell digital products, or run newsletters. References to "Buyer" or "Attendee" mean any person who purchases a ticket, digital product, or registers for an event through the Service.

2. Description of Service

Trankets is an all-in-one creator commerce and event management platform. The Service currently includes, but is not limited to:

2.1 Event Management

Creating, publishing, and managing events with custom branding and configurable fields
Selling paid and free tickets with multiple ticket types, pricing tiers, and capacity limits
Collecting RSVPs and custom registration information via configurable attendee intake forms
Generating unique QR codes for each ticket or registration for venue check-in
Real-time attendee check-in via any web browser - no app download required
Sending automated event invitations, reminders, and post-event communications
Managing event FAQs, categories, ticket categories, and public event pages
Accessing real-time attendance dashboards and attendee reports
Issuing refunds and managing ticket cancellations

2.2 Digital Products

Uploading and selling digital files including PDFs, videos, audio, ZIP archives, ePubs, software, templates, and any other supported file type up to 2 GB per file
Delivering secure, unique, auto-expiring download links to buyers immediately upon payment confirmation
Configuring per-product download limits, link expiry windows, and buyer intake forms
Dual-currency pricing (NGN and USD) with configurable accepted currencies per product
Multi-product cart checkout allowing buyers to purchase from one seller in a single transaction
Tracking sales, download activity, and per-product revenue

2.3 Newsletter and Contact Management

Building and managing subscriber lists and contact groups
Composing and sending HTML email newsletters to contact groups
Managing unsubscribes and email suppression lists in compliance with anti-spam laws
Importing and exporting contact data in CSV format

2.4 Wallet and Payouts

A built-in wallet where all revenue from ticket sales and digital product purchases is accumulated upon payment confirmation
Automatic settlement of confirmed wallet balances to your verified bank account on the next business day following a completed sale
Manual withdrawal requests from the wallet dashboard, processed subject to our payout policies
Transaction history, revenue reporting, and wallet balance tracking

2.5 Analytics and Reporting

Dashboard analytics covering sales volume, revenue by currency, unique buyers, attendee counts, product page views, and download activity
Purchase-level reporting with filtering by date range, product, status, and currency

2.6 API Access

A REST API for programmatically managing events, attendees, products, purchases, and contacts
API key management within account settings
External integrations and webhook support for real-time notifications

2.7 Subscriptions and Plans

Trankets offers a free tier and optional paid subscription plans that unlock higher feature limits, additional capabilities, and priority support. Current plan details and usage limits are published on our pricing page and may be updated with reasonable notice to existing subscribers.

3. Account Registration and Security

3.1 Registration

To access most features, you must register for an account using a valid email address or via supported third-party authentication (e.g., Google OAuth). You agree to provide accurate, current, and complete information and to keep it updated at all times.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

Use a strong, unique password and not reuse passwords from other services
Never share your credentials, API keys, or account access with unauthorised parties
Notify us immediately at hello+trankets@yconsoft.com upon discovering any unauthorised access or compromise
Log out of your account on any shared or public device at the end of each session

3.3 Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent that you meet this age requirement and have the legal capacity to form a binding agreement. If you are using the Service on behalf of a company or organisation, you represent and warrant that you are authorised to bind that entity to these Terms.

3.4 Identity and Payout Verification

We may require additional identity verification or bank account verification before processing withdrawals or unlocking certain platform features. Providing false verification information is a material breach of these Terms and may result in immediate account suspension and referral to relevant authorities.

4. Organizer and Seller Responsibilities

4.1 Event Organizers

If you use the Service to host events and sell tickets, you agree to:

Provide accurate, truthful, and complete event information including name, date, time, location, ticket descriptions, and any conditions of entry
Honour all valid ticket purchases and deliver the advertised event experience to attendees
Communicate your refund and cancellation policy clearly to ticket buyers before purchase
Notify all ticket holders promptly in the event of a change in date, venue, or cancellation
Issue refunds to buyers where required by your stated policy or by applicable consumer protection law
Comply with all laws governing events, public gatherings, venue licensing, and data collection in your jurisdiction
Not create events for fraudulent, deceptive, illegal, or clearly harmful purposes
Collect attendee data only to the extent needed for the event, and handle it in accordance with data protection obligations

4.2 Digital Product Sellers

If you use the Service to sell digital products, you agree to:

Upload only content that you own outright or have a full, transferable licence to sell and distribute commercially
Not upload or offer content that infringes any copyright, trademark, patent, trade secret, or other intellectual property right
Not sell malware, spyware, exploit kits, pornographic or obscene material, content glorifying violence, or any material that violates applicable law
Accurately describe your products in terms of content, format, file type, size, and what the buyer will receive upon purchase
Honour your stated refund or exchange policy (if any) and any buyer rights mandated by consumer protection law
Not sell counterfeit goods, unauthorised software licence keys, pirated content, or plagiarised works
Configure download limits and expiry windows in a manner that is fair and disclosed to buyers prior to purchase

4.3 Newsletter Senders

If you use the Service to send newsletters or email campaigns to your contacts, you agree to:

Have a valid lawful basis to contact every recipient - including but not limited to prior purchase relationship, explicit opt-in consent, or legitimate interest as defined under applicable law
Comply with applicable anti-spam legislation, including the Nigerian Cybercrimes Act, CAN-SPAM, CASL, GDPR, and materially similar regulations
Include a clearly visible, functional unsubscribe link in every newsletter or marketing email
Process unsubscribe and opt-out requests without delay and not re-add suppressed contacts to active lists
Not use purchased, scraped, rented, or harvested email lists
Not transmit misleading, deceptive, defamatory, or fraudulent content to recipients

5. Buyer and Attendee Terms

5.1 Nature of Transactions

All sales facilitated through the Service are direct transactions between the Buyer and the relevant Organizer or Seller. Trankets acts as the technology platform and payment facilitator and is not a party to the underlying sale contract. The Organizer or Seller is solely responsible for fulfilling their obligations to the Buyer.

5.2 Digital Product Delivery

Upon successful payment confirmation, buyers receive a unique, time-limited download link via the email address provided at checkout. Buyers are responsible for downloading purchased files within the stated download limit and before the link expiry. We are not responsible for expired links where the buyer failed to download within the available window. Buyers should contact the Seller directly regarding any product content issues.

5.3 Refunds

Refund eligibility is set by the Seller's stated policy. Trankets does not automatically guarantee refunds on the Seller's behalf. Where a Seller is unresponsive or has materially violated these Terms, please contact us at hello+trankets@yconsoft.com. We may investigate and, at our sole discretion, intervene to facilitate resolution.

5.4 Chargebacks

Initiating a chargeback through your bank or card provider for a transaction that was completed and fulfilled may result in suspension of your purchasing access on the platform. Please contact us before initiating a chargeback if you believe a charge was fraudulent or in error.

6. Wallet, Payouts, and Financial Terms

6.1 Wallet

Revenue from confirmed ticket sales and digital product purchases is credited to your Trankets wallet. Wallet balances are displayed in NGN or USD as applicable, do not accrue interest, and cannot be transferred to another Trankets account.

6.2 Payout Schedule - Next Business Day

Trankets automatically settles confirmed wallet balances to your verified bank account on the next business day following a completed, confirmed transaction. "Business day" means Monday through Friday, excluding Nigerian public holidays. While we endeavour to settle within this window, settlement times may be affected by banking system delays, public holidays, or verification holds outside our control, and we do not guarantee settlement on any specific calendar date.

6.3 Manual Withdrawals

You may initiate a manual withdrawal from your wallet dashboard at any time. Manual withdrawals are processed through our banking partners and typically arrive in your bank account within one additional business day after initiation.

6.4 Payout Holds

We reserve the right to place a temporary hold on any payout if we have reasonable grounds to believe the underlying transaction may be fraudulent, subject to a chargeback, disputed by a buyer, or in violation of these Terms. We will notify you of any hold and its reason. Holds will be released as quickly as reasonably practicable once the concern is resolved.

6.5 Platform and Transaction Fees

Applicable platform fees and payment processing fees are disclosed on our pricing page and deducted from transaction proceeds before crediting your wallet. We reserve the right to revise the fee structure with at least 14 days' notice communicated to your registered email address and the pricing page.

6.6 Taxes

You are solely responsible for determining, collecting, and remitting any taxes (including VAT, withholding tax, and income tax) applicable to your sales. We do not provide tax advice. We may deduct applicable withholding taxes as required under applicable law and will provide documentation of such deductions upon request.

6.7 Payment Processing

All buyer payments are processed by Flutterwave. Use of Flutterwave is subject to Flutterwave's own terms of service and privacy policy. We are not responsible for Flutterwave errors, outages, delays, or disputes initiated directly with Flutterwave.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable local, national, or international law or regulation
Infringe the intellectual property, privacy, or other rights of any third party
Impersonate any person, entity, or organisation, or misrepresent your identity or affiliation with any person or entity
Upload, transmit, or distribute viruses, malware, spyware, ransomware, or any other malicious or harmful code
Attempt to gain unauthorised access to any part of the Service, other user accounts, or related infrastructure
Conduct denial-of-service attacks or interfere with the Service's availability for other users
Scrape, harvest, or systematically extract data from the Service beyond what is permitted by our documented API
Send unsolicited bulk commercial communications or spam through the Service
Use the Service to facilitate money laundering, financial fraud, or any criminal activity
Create fraudulent events or list fictitious digital products to extract payments from buyers
Circumvent payout holds, account suspensions, or any other security or access controls
Use automated bots or scripts to interact with the Service other than through our documented API

8. Intellectual Property

8.1 Our Property

The Service - including its software, user interface, design, branding, documentation, and all associated intellectual property - is owned by or licensed to Yconsoft Technologies and is protected by Nigerian and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, license, sell, reverse engineer, or create derivative works of any part of the Service without our prior written consent.

8.2 Your Content

You retain full ownership of all content, files, and data you create, upload, or manage through the Service - including event information, digital product files, newsletter content, and contact data. By using the Service, you grant Yconsoft Technologies a limited, worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transcode (where technically necessary), reproduce, and display your content solely as required to operate and provide the Service to you and your buyers.

You further grant Yconsoft Technologies a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to collect, process, and derive insights from data and signals generated in the course of your use of the Service - including service engagement patterns, feature utilisation rates, transactional metadata, content performance indicators, and aggregated behavioural data - for the purposes of: (i) operating, maintaining, scaling, and improving the Service; (ii) conducting internal research, product development, and model calibration; (iii) detecting fraud, abuse, and anomalous usage patterns; (iv) fulfilling legal, regulatory, or audit obligations; and (v) any other internal operational purpose consistent with our Privacy Policy. Exercise of this licence does not require payment to you, does not constitute a transfer or sale of personally identifiable information to third parties, and survives the termination of your account.

8.3 Digital Product Licences

When you sell a digital product through Trankets, you represent and warrant that you hold full commercial rights to sell and distribute the file(s) to buyers. Unless you explicitly state otherwise in your product description, buyers receive a personal, non-transferable, non-sublicensable licence to use the purchased content for their own purposes. No ownership of intellectual property is transferred to the buyer through a purchase on the Service.

8.4 DMCA and IP Takedown

If you believe content uploaded to the Service infringes your copyright or other intellectual property rights, please send a written notice to hello+trankets@yconsoft.com including: (a) identification of the work claimed to be infringed; (b) identification of the allegedly infringing content and its location on the Service; (c) your contact information; (d) a statement of good faith belief; and (e) a statement of accuracy and authority. We will investigate and respond in accordance with applicable law.

8.5 Feedback

Any feedback, suggestions, bug reports, or feature requests you voluntarily share with us may be used by us freely and without restriction or compensation to you.

9. Content Standards and Prohibited Content

You may not upload, list, sell, distribute, or transmit through the Service any content that:

Is pornographic, obscene, or intended to appeal to prurient interests
Promotes, glorifies, or facilitates terrorism, violence, or genocide
Contains hate speech targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin
Infringes any copyright, trademark, trade secret, patent, or other intellectual property right
Contains malware, ransomware, spyware, or any code designed to harm, surveil, or extort users
Facilitates or promotes illegal gambling, drug trafficking, human trafficking, fraud, or other criminal activity
Is knowingly false, fraudulent, or materially misleading
Violates the privacy of any individual without their consent (including non-consensual intimate imagery)
Constitutes unsolicited advertising, phishing, or spam

We reserve the right - but expressly not the obligation - to review, filter, or remove any content that we determine, in our sole but reasonable discretion, to violate these Standards or to present a legal, regulatory, reputational, or operational risk to the Service, and to suspend, restrict access to, or permanently terminate any account associated with such content - all without prior notice and without liability to you. Our decision to exercise or refrain from exercising any moderation right in any specific instance shall not be construed as an assumption of any duty of care, nor shall it create any liability for content we do not remove. You acknowledge that Trankets may employ automated heuristic analysis, pattern-matching systems, and human review in connection with content integrity, fraud detection, and policy enforcement activities; by using the Service, you consent to such processing as a condition of access. Trankets retains absolute discretion as to the manner and extent of any enforcement action taken under this Section.

10. API Usage

If you access the Service via our REST API, you additionally agree to:

Keep your API keys confidential and rotate them immediately if you suspect compromise
Comply with all rate limits, usage guidelines, and documented API specifications
Not use the API to build a competing product or scrape data for commercial re-use outside the scope permitted by these Terms
Not attempt to reverse engineer the Service or extract proprietary logic through API observation
Accept that we may deprecate, version, or modify API endpoints with reasonable notice; we are not liable for disruption to third-party applications you build on our API

11. Subscriptions, Upgrades, and Billing

11.1 Free Tier

Trankets offers a free tier with baseline features and usage limits. We reserve the right to modify free tier inclusions with reasonable prior notice.

11.2 Paid Plans

Paid plans unlock higher limits and additional features. Fees are charged in advance on a monthly or annual cycle. All fees are non-refundable except where required by applicable consumer protection law.

11.3 Automatic Renewal

Subscriptions renew automatically unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period; access to paid features is maintained until that period ends.

11.4 Plan Limits

Usage limits per plan (e.g., maximum product price, email send volume, storage) are enforced by the platform. Exceeding a limit may require an upgrade. We will aim to notify you before hard-blocking functionality due to limit enforcement.

12. Termination

12.1 Termination by You

You may close your account at any time via account settings or by contacting hello+trankets@yconsoft.com. Upon closure, your right to use the Service ceases immediately. Any outstanding, unencumbered wallet balance will be disbursed to your verified bank account in accordance with our standard payout process after any applicable hold period.

12.2 Termination by Us

We may suspend or permanently terminate your account with or without prior notice if we determine you have violated these Terms, engaged in fraudulent activity, caused harm to other users or to the platform's integrity, or for any other reason we believe is necessary to protect the Service.

12.3 Effect of Termination

Access to your account and data ceases upon termination. We may retain records (including transaction history and communications) as required by law or for legitimate business purposes. Download links already issued to buyers remain valid for their stated expiry period following termination unless the account was terminated for fraud.

12.4 Survival

Provisions relating to intellectual property, content licences granted to us, limitation of liability, indemnification, governing law, and all payment obligations accrued prior to termination survive the termination of these Terms.

12.5 Platform Data Governance

Notwithstanding any other provision of these Terms, Trankets reserves the right - at its sole discretion and without prior notice - to review, update, correct, de-identify, restrict access to, archive, migrate, or permanently expunge any account, content, file, record, or data held within the Service where we determine such action to be warranted for: (a) compliance with any applicable law, regulation, judicial order, or binding governmental directive; (b) the maintenance of platform integrity, security posture, or operational continuity; (c) the protection of third-party rights or prevention of imminent harm to users or the public; (d) risk management, fraud mitigation, or enforcement of these Terms; or (e) the implementation of data minimisation, retention scheduling, or governance practices. The exercise of these rights shall not obligate Trankets to provide compensation, prior notice, or detailed justification to any affected User, except where expressly required by applicable law.

13. Third-Party Services

The Service integrates with or relies upon the following third-party services:

Flutterwave - payment processing for all ticket sales and digital product purchases
Amazon Web Services S3 - encrypted cloud storage for uploaded digital product files
Amazon Simple Email Service (SES) - transactional email delivery for purchase confirmations, download links, event invitations, reminders, and notifications
Google OAuth - optional third-party account authentication

These services are governed by their own terms and privacy policies, which you should review if relevant to your use of the Service. We are not responsible for the availability, performance, data practices, or acts of any third-party provider.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities at all times. We make no warranty regarding the accuracy or completeness of any content submitted by Users. You use the Service at your own risk.

Trankets operates solely as a neutral technology intermediary providing infrastructure through which independent Users - Organizers, Sellers, and Buyers - conduct their own transactions, events, and commercial arrangements. Trankets is not a party to any such transaction or arrangement; we do not vet, verify, endorse, or warrant the accuracy, completeness, legality, safety, quality, or availability of any event, listing, product, or content published by any User on or through the Service. All rights of recourse for disputes concerning fulfilment, product quality, event cancellation, delivery failure, content accuracy, or buyer-seller disagreements lie exclusively between the relevant Users. Trankets may, at its sole and unreviewable discretion, take steps to facilitate dispute resolution or to enforce these Terms in specific cases, but assumes no obligation to do so in any circumstances and incurs no liability for declining to intervene. We expressly disclaim any liability for loss or harm arising from reliance on representations, content, or conduct of any other User of the Service.

We further disclaim any liability for the acts, omissions, or insolvency of any third-party payment processor, cloud storage provider, email delivery service, or other infrastructure provider integrated into the Service, including any failure, delay, error, or security incident attributable to such a provider.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YCONSOFT TECHNOLOGIES, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES - INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL - ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) TEN THOUSAND NAIRA (NGN 10,000).

Some jurisdictions do not permit the exclusion of certain warranties or limitation of liability for consequential damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Yconsoft Technologies and its officers, directors, employees, contractors, licensors, successors, and agents (collectively, the "Indemnitees") from and against any and all claims, demands, actions, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to: (a) your access to or use of the Service in any manner; (b) your violation of any provision of these Terms or our Privacy Policy; (c) any content, data, file, or material you upload, create, sell, distribute, or transmit through the Service; (d) your actual or alleged infringement of any intellectual property, privacy, or other rights of any third party; (e) any dispute between you and another User of the Service arising from your conduct, representations, or failure to perform; (f) any regulatory investigation, administrative proceeding, supervisory review, fine, or enforcement action initiated by any governmental authority or regulator that arises from or is connected with your activities on or through the Service; or (g) any claim brought by your attendees, buyers, newsletter subscribers, or any other end-user arising from your acts, omissions, misrepresentations, or failure to fulfil any obligation in connection with your use of the Service.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation between the parties for a minimum of 30 calendar days from written notice of the dispute. If unresolved, the parties agree to binding arbitration under Nigeria's Arbitration and Conciliation Act (or its successor legislation) seated in Lagos, Nigeria, conducted in English. The arbitral award is final and may be enforced in any court of competent jurisdiction.

Notwithstanding the above, either party may seek emergency injunctive or equitable relief from any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

18. Changes to These Terms

We may modify these Terms at any time. For material changes, we will provide at least 14 days' notice by updating the "Last updated" date on this page and notifying you via your registered email address. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not accept the changes, you must stop using the Service and may close your account.

19. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable plan-specific supplemental terms, constitute the entire agreement between you and us regarding the Service and supersede all prior representations and agreements.
Severability: If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. Remaining provisions continue in full force.
Waiver: Our failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right for the future.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign our rights in connection with a merger, acquisition, or sale of business assets.
Force Majeure: We are not liable for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet or telecommunications failures, or third-party service outages.
Language: These Terms are drafted in English. Any translation is provided for convenience only; the English version prevails in the event of any conflict.

20. Contact Information

For questions about these Terms, to report a violation, or to exercise any rights under these Terms, please contact:

Email: hello+trankets@yconsoft.com
Company: Yconsoft Technologies
Response target: We aim to respond to all legal and compliance enquiries within 5 business days.