Privacy Policy

Last updated: January 8, 2026

1. Introduction

Trankets ("we," "our," or "us"), operated by Yconsoft Technologies, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you register, we collect your name, email address, and password.
  • Event Information: Details about events you create, including event names, dates, locations, descriptions, and custom form fields.
  • Attendee Information: Information about attendees you add or import, including names, email addresses, phone numbers, and any custom field data you collect.
  • Payment Information: If you use paid ticketing features, we collect payment details processed through our third-party payment processor (Paystack). We do not store complete credit card numbers on our servers.
  • Communications: Records of correspondence if you contact us for support.

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken.
  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain sessions and improve user experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send event invitations and reminders on your behalf
  • Generate QR codes for attendee verification
  • Respond to your comments, questions, and support requests
  • Send technical notices, updates, and security alerts
  • Monitor and analyze usage patterns and trends
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, including email delivery (for sending invitations), payment processing, and hosting services.
  • Event Attendees: When you register for an event, the event organizer receives your registration information.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred as a business asset.
  • With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account and associated data at any time by contacting us. Upon deletion, we will remove your personal information from our active databases, though some information may be retained in backups for a limited period.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Export: Export your data in a portable format (CSV export is available for attendee data).
  • Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at hello+trankets@yconsoft.com.

8. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

Our key third-party service providers include:

  • Paystack: For payment processing
  • Email Service Providers: For sending invitations and notifications

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. By using the Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: hello+trankets@yconsoft.com
  • Company: Yconsoft Technologies