Cart and Checkout
How buyers purchase your products - the inline checkout, the multi-item cart, promo codes, and what each order status means.
Cart and Checkout
Knowing exactly what your buyer walks through - from "Buy Now" to files-in-inbox - makes you faster at answering their questions and better at removing friction. This guide is that walkthrough.
What You Will Learn
- The two ways a buyer checks out: inline on the product page, or via the cart
- How promo codes, currencies, and custom checkout questions work
- What each order status means on your side
Buying a Single Product
On the product page, the buyer clicks Buy Now (or Get it Free). Checkout opens right there on the page - name, email, any custom questions you configured, and payment. No page-hopping. On mobile, a sticky bar keeps the price and buy button visible as they scroll.
The Cart
Buyers who want several of your products click Add to Cart - a toast confirms it and the button becomes View Cart. The cart page at /shop/cart doubles as the checkout form.
Three cart rules keep checkout clean:
- One seller per cart. Adding an item from a different seller offers to clear the cart first.
- One currency per cart. A Pay in selector sets the currency; items not priced in it are flagged before payment.
- No quantities - digital products are one per buyer; adding the same product twice does nothing.
Promo Codes
Both checkout surfaces have a Promo Code field with an Apply button - the discount shows as its own line before payment. You create codes at Marketing → Promo Codes in your dashboard, with percentage discounts, per-item targeting, expiry dates, and usage limits.
Payment
Payments are processed securely with cards, bank transfers, and mobile money, in whichever supported currency the buyer checks out with. Whether the platform fee is added at checkout or absorbed into your price is your choice, in My Page → Selling Rules.
Custom Checkout Questions
Need a phone number, a company name, a size? In My Page → Selling Rules → Product Delivery, the Buyer Information Form adds fields to every product checkout - text, dropdowns, dates, checkboxes, and more. Name and email are always collected.
Free Products
Free products skip payment entirely: the buyer clicks Get it Free, a purchase record is created, and they land directly on the download page.
Order Statuses
Every order appears on your product's Purchases tab:
| Status | Meaning |
|---|---|
| Pending | Checkout started, payment not confirmed yet |
| Completed | Paid and delivered |
| Refunded | Refund issued |
| Expired | Checkout was abandoned and timed out |
Common Issues
| Issue | Cause | Fix |
|---|---|---|
| Checkout fails | Payout setup incomplete on your side | Finish payout setup in your wallet |
| Buyer cannot pay in their currency | Item not priced in it | Add that currency, or they pay in one you set |
| "Some items don't support this currency" in cart | Mixed pricing across items | Price your products in a consistent currency set |
| Free product not delivering | Check the purchase on the product's Purchases tab | The download link shows on the purchase record |