Product Settings Explained
Every product setting in Trankets - what each option does, its default, and what actually changes when you flip it.
Product Settings Explained
Every field and switch on a product, what it controls, and - the part most docs skip - what actually happens when you change it. Create at Products → New Product; edit any time by opening the product and clicking the pencil icon.
Basic Information
| Field | Required | Notes |
|---|---|---|
| Name | Yes | Max 255 characters. |
| Page link | No | Your URL ending under trankets.com/shop/products/. Availability checked live. Set at creation only - it cannot be changed later, so pick one you can share forever. |
| Short description | No | Up to 200 characters; shown on cards and previews. |
| Full description | No | Rich text on the product page. |
| Category | Yes | Shop and discovery filtering. |
| Tags | No | Free-form keywords. |
Images
| Field | Notes |
|---|---|
| Cover Image | Main product image, up to 7MB. |
| Gallery | Additional images (your plan sets the ceiling). |
| Aspect ratio | Standard (4:3), Square, Portrait, or Wide - affects cards and the page. |
Pricing
Price any combination of NGN, USD, GHS, KES, ZAR, ZMW, GBP, EUR - at least one non-zero price is required, and whichever priced currency comes first acts as the base for auto-fill. Or use Make Free to zero everything. Compare-at pricing and the discount slider are covered in Pricing in multiple currencies.
Files
Files live on the product's Files tab after creation. How many products, files per product, and gallery images you can have - and the maximum file size - rise with your plan tier; the current limits for every plan are on the pricing page.
Visibility and Status
| Setting | Default | What actually happens |
|---|---|---|
| Active | On | Off takes the product down completely - the page stops working for everyone, direct link included. This is the takedown switch. |
| Show in Trankets listings | On | Off hides it from the shop and discovery but the direct link still works. Unlisted pages rank lower in search, so share the link yourself. Perfect for a private offer. |
| Feature on Shop | Off | Pins it to the top of your public page. Max 3 - the save tells you if you are over. |
| Show units sold | On | Displays the sales count on the public page. Turn it off while the number is small, on when it becomes social proof. |
Buyer and Growth Settings
| Setting | Default | What it controls |
|---|---|---|
| Download Limit | Your Selling Rules default | How many times a buyer can download. The limit is snapshotted onto each purchase at buy time. |
| Auto-add Buyers to Contact Group | None | Every buyer is added to the chosen group automatically - the setting that turns sales into an audience. |
| Let affiliates sell this | Off | Opens the product to your affiliate program's catalog. |
Account-Wide Defaults
Some behavior is set once for everything you sell, in My Page → Selling Rules: the default download limit, whether purchase emails auto-send, who pays the platform fee, the currency buyers see first, your refund window, and extra checkout questions. See Shop policies.
Common Issues
| Issue | Cause | Fix |
|---|---|---|
| Page returns nothing | Active is off | Toggle it on - off is a full takedown |
| Not visible in shop | Show in Trankets listings is off | Toggle it on |
| "You can only feature up to 3 products" | Featured cap | Unfeature another first |
| Buyers not landing in contacts | No group selected | Set Auto-add Buyers to Contact Group |