This guide lists every field and setting on the product form. It explains what each option controls, its default value, and whether it is required.
| Page | Path |
|---|
| Create product | Dashboard → Products → New Product |
| Edit product | Dashboard → Products → [Your product] → Edit |
| Field | Required | Default | Notes |
|---|
| Name | Yes | — | Max 255 characters |
| Short description | No | — | Max 500 characters |
| Full description | No | — | HTML editor |
| Slug | No | Auto-generated | Unique across the platform; sets the URL ending |
| Category | Yes | — | System taxonomy |
| Tags | No | — | Free-form keywords |
| Field | Required | Default | Notes |
|---|
| Cover image | No | — | Main product image |
| Thumbnail | No | — | Smaller preview |
| Gallery | No | — | Additional images |
| Image aspect ratio | No | 4:3 | Affects display on cards and page |
| Field | Required | Default | Notes |
|---|
| NGN price | Yes for paid products | — | Base currency |
| USD price | No | — | |
| GHS price | No | — | |
| KES price | No | — | |
| ZAR price | No | — | |
| ZMW price | No | — | |
| GBP price | No | — | |
| EUR price | No | — | |
| Compare-at price | No | — | Per currency; shows strikethrough |
A product is marked free automatically when all prices are zero.
| Field | Required | Default | Notes |
|---|
| Product files | No | — | What buyers download after purchase |
Supported file types: PDF, CSV, XLS, XLSX, ZIP, RAR, 7Z, MP3, WAV, OGG, M4A, MP4, WebM, MOV, JPEG, PNG, WebP, GIF.
Plan limits:
| Plan | Products | Files | Images | Max file size |
|---|
| Free | 3 | 1 | 3 | 10 MB |
| Starter | 15 | 3 | 6 | 50 MB |
| Pro | 100 | 10 | 12 | 200 MB |
| Enterprise | Unlimited | Unlimited | Unlimited | 500 MB |
| Setting | Default | What it controls |
|---|
| Is active | On | Product can be purchased |
| Is listed | On | Product appears on public shop and discovery |
| Is featured | Off | Pinned to top of shop; max 3 per seller |
| Setting | Default | What it controls |
|---|
| Download limit | Unlimited | Number of times a buyer can download |
| Contact group | None | Buyers are auto-added to this group after purchase |
| Affiliate enabled | Off | Affiliates can promote this product |
- Active off: The public product page shows the product is unavailable.
- Listed off: The product is hidden from your shop and discovery. It is still accessible by direct link.
- Featured on: The product appears in the featured section on your shop, up to the max of 3.
- Contact group set: Every buyer is added to that contact group after purchase.
| Issue | Cause | Fix |
|---|
| Product not visible | Listed is off | Toggle Listed on |
| Cannot purchase | Active is off | Toggle Active on |
| Featured items not showing | More than 3 featured | Unfeature another product |
| Buyers not added to group | No contact group selected | Choose a contact group |
