File Delivery
Understand purchase download links, saved limits and expiry, and help buyers recover access safely.
For a digital product, attach the files buyers should receive before sharing the offer. Purchase completion, email delivery and a successful download are separate steps.
Prepare the files
- Open the product in Products and choose Files.
- Upload the intended files within your plan's size and count limits.
- Check their names and that the files open correctly.
- Review the download limit and automatic purchase-email settings before publishing.
A product's physical formats have their own fulfillment requirements; an order for a physical item is not fulfilled by this file checklist.
How buyers get access
After eligible purchase completion, the buyer can use the purchase's download access. Automatic purchase-email delivery depends on the saved setting and successful sending. A pending payment does not prove the buyer has file access.
Download links are private. Someone who has a working link may be able to use it, so buyers should not forward it. Sending a replacement to the purchase address does not make an existing shared link harmless.
Limits and expiry
Purchase download limits are recorded when the purchase is made. Changing the product's limit later does not rewrite an existing purchase's saved limit. A refreshed link does not reset the purchase's download count.
On an expired link page, select Email me a new link. Trankets uses that purchase link to request a replacement to the address recorded on the purchase; you do not enter another email address. Check the result and inbox.
If you have a signed-in account associated with the purchase, use Open My Purchases to find the order and its available downloads. The purchase must still be eligible; a refreshed link does not override refunded access or a used-up download allowance.
Help a buyer
Open the product's Purchases tab and find the correct order before making changes. Check payment/completion, refunded access, remaining downloads and any delivery information.
If the email is missing, ask the buyer to check spam and verify the address used. If the limit is exhausted, review the available support options for that purchase. Do not promise that changing a product setting resets their purchase or ask them to pay again to repair an uncertain order.