Event Cancellation

This guide explains how to cancel an event and what happens to attendees, refunds, and affiliate commissions.

Where to Find This

Who Can Cancel

Only the event host can cancel an event.

Cancellation Requirements

• The event must not already be cancelled.
• You cannot cancel within 48 hours of the event start time.
• You must provide a cancellation reason.
• The host must have enough Trankets balance to cover refunds for paid attendees. Cancellation fails if the host balance is insufficient.

Step 1: Cancel the Event

1. Open the event.
2. Click the three-dot menu in the top right.
3. Select Cancel Event.
4. Enter a cancellation reason.
5. Confirm.

Cancellation cannot be undone.

What Happens Next

Event Page

• The public event page shows a cancellation notice.
• The event is removed from discovery.
• New registrations are closed.

Paid attendees with a Trankets account

• Refunded to their Trankets balance in the same currency they paid with.
• The host's Trankets balance is debited for the refund amount.
• If the host does not have enough balance, cancellation fails.

Paid attendees without a Trankets account

• Guest attendees receive an email with refund instructions.
• The host's Trankets balance is still debited for the refund amount.

Free Attendees

• Marked as cancelled in the dashboard.
• Receive a cancellation email.

Affiliates

• Affiliates are notified that the commission is reversed for refunded ticket sales.

Step 2: Communicate With Attendees

Trankets sends automatic cancellation emails, but you should also send a personal follow-up within 24 hours. Include:

• The reason for cancellation.
• Refund details for paid attendees.
• Any next steps, such as a future event or product.

Example Message

Subject: Update: [Event Name] Cancelled

[Event Name], originally scheduled for [Date], has been cancelled.

If you purchased a ticket, your refund has been processed to your Trankets balance in the same currency. Guest attendees will receive separate refund instructions by email.

Thank you for your understanding.

Cancellation Limitations

• You cannot cancel an event that is already cancelled.
• You cannot cancel within 48 hours of the start time.
• Cancellation is permanent. To run the event later, create a new event.

Common Issues

• Cancellation button disabled. You may be within 48 hours of the event start time, or you may not be the host.
• Cancellation fails. Check that your host Trankets balance has enough funds to cover paid attendee refunds.
• Attendees not refunded. Guest attendees receive refund instructions by email instead of an automatic balance refund.

Next Steps

• Create your next event
• Build a waitlist to gauge demand first