Cancelling an Event the Right Way
How to cancel an event on Trankets, how attendee refunds actually work, and how to protect the audience you built.
Cancelling an event closes registration and starts the applicable refund work. Review the consequences before confirming; cancellation is different from deleting an event.
Before you cancel
Open the event and check the schedule, registrations, payments and available balance. Only the host can cancel, and the event must be at least 24 hours away. Unresolved payment work can also prevent cancellation. The current action explains whether your event can be cancelled and what amount must be available.
Prepare a reason of 10 to 1,000 characters that attendees can understand. Do not promise a new date unless you have confirmed one.
Cancel the event
- Open the event from Events.
- Go to Settings → Danger Zone and choose Cancel Event.
- Read the affected registrations and refund explanation.
- Enter the reason and acknowledge the consequences.
- Confirm, then check the event status and refund progress.
A timeout is not proof that cancellation failed. Inspect the event before trying the action again. If it is unavailable, read the timing, ownership or state restriction instead of using Delete as a workaround.
Follow refund progress
Cancellation acceptance does not mean every buyer has received a refund. Refund work can remain pending, fail or require review. The payment method and any fallback depend on the recorded transaction and processing outcome.
Use the recorded amount and fee treatment when answering buyers. Do not promise a full fee-inclusive refund or an arrival date that the record does not establish. See refund requests for the separate product/service request flow.
Communicate the change
Tell attendees the event is cancelled, where to check their current refund status and how to contact you. Keep the notice focused on the event. A promotional follow-up uses its own eligible audience and permissions; importing registrants does not override an unsubscribe.
Deleting an event is a separate destructive action and is not a substitute for resolving payments. Preserve the records you need for attendee support.