Managing Attendees | Trankets Guides

Use the attendee list to find a registration, inspect payment and check-in status, issue an appropriate ticket or correct holder details. These actions have different consequences; review the confirmation before proceeding.

What You Will Learn

Read and filter the attendee list
Add attendees manually, issue tickets, and correct ticket holders
Import from a spreadsheet and export your list
Organize with categories and tags
Keep attendees in your audience after the event

Where It Lives

Open your event, go to the Manage tab, and click Manage Attendees. Categories and tags have their own Categories & Tags card on the same tab.

Reading the List

Each row shows the attendee's name and check-in code, email, ticket, category, table/seat (if your event uses seating), payment status, tags, and attendance - with a Check In button right on the row (and an undo if you tap the wrong person).

Filters cover ticket type, category, attendance, payment status (All ticket holders, Paid, Free, Checkout not finished, Payment failed), check-in status, and verification status. Search matches name or email and needs at least 4 characters.

Select multiple attendees to Send Email to just that set.

Adding Someone by Hand

Click Add attendee. Name and email are required; you can also set their phone, ticket, and category, and choose Send them the ticket now so their QR code goes out immediately.

Two options worth knowing:

They paid me directly - records an off-platform payment (amount, currency, note) so your list reflects reality. That money never touches your Trankets balance and cannot be refunded through Trankets - it is a record, not a transaction.
Manually added attendees show as Issued by you - they never inflate your revenue numbers.

From any attendee's row menu you can also Send ticket, Give a ticket (issue a specific ticket type - it comes out of that ticket's stock), or Correct ticket holder on a paid ticket - moving it to a new name and email, with the option to send the ticket to the new address. That last one is the fix for "I bought this for my friend, can you change the name?"

Importing From a Spreadsheet

Click Import CSV. Each batch accepts up to 2,000 rows. For a larger list, split it into batches and check each result before importing the next. The importer takes CSV or Excel from any tool and lets you map your columns to Trankets fields - first name, last name, email, and phone. Columns that do not match can be kept as extra questions on each attendee. Duplicate emails within the event are skipped, and you get a per-row report of anything that did not import.

Exporting

Export CSV downloads your list - names, emails, phones, categories, statuses, check-in codes, tags, and seating. Data export is included on every plan's entitlements where enabled; if the button declines, check your plan on the billing page.

Categories and Tags

Open Categories & Tags from the Manage tab.

Categories group attendees - "Speakers", "Sponsors", "Volunteers". Create one with a name and description, then assign it when adding or editing an attendee. Reminders can target a category, which is why they matter.
Tags are lightweight colored labels for anything else - "Paid in cash", "VIP table".

Neither changes what the attendee sees.

After Registration

Confirmation emails (with the QR code ticket) go out automatically when Auto-send confirmation email is on.
Reminders and email logs live in Reminders and Email Analytics on the Manage tab - including an Unreached attendees view for anyone your emails could not reach.

Keep the Room

Completed registrations can create or update contact records automatically, subject to capture availability and account limits. A linked contact group organises future captures. To organise existing registrants, use Import from Event in the intended group and check the skipped-row results. An import is not a check-in filter: registrants may not have attended. Group membership, newsletter eligibility and SMS permission are separate. See contact capture and groups.

Common Issues

Import skipped rows. The report tells you why per row - usually duplicate emails or invalid data.
Payment status stuck on "Checkout not finished". Payment or registration is not confirmed. Check the current operation/payment status before asking the buyer to pay again; a delayed or unresolved payment is not evidence that no charge occurred.
Cannot find an attendee. Search needs at least 4 characters.
Bought-for-a-friend ticket. Use Correct ticket holder - it moves the QR and the name in one step.