Setting Up Tickets
How to create free and paid ticket types, price them in multiple currencies, and control stock, per-buyer limits, and sales windows.
Setting Up Tickets
Tickets are how your event earns. This guide covers creating free and paid ticket types, pricing them for a global audience, and controlling availability - stock, per-buyer limits, and sales windows.
What You Will Learn
- Create free and paid ticket types
- Price in up to eight currencies, with auto-fill from live exchange rates
- Control stock, per-buyer limits, and sales windows
- Understand what buyers see and when you get paid
Step 1: Open the Tickets Page
- Go to Events and open your event.
- On the Manage tab, click the Manage Tickets card.
- Click Create Ticket (or Create First Ticket if this is your first).
Step 2: Fill In the Ticket Form
| Field | Notes |
|---|---|
| Ticket Name | What attendees see, e.g. "General Admission" or "VIP". |
| Description | Optional line under the name - what this tier includes. |
| Ticket Type | Paid - Buyers pay to attend, or Free - No payment required. |
| Prices | For paid tickets: one or more currency prices. |
| Stock | Unlimited Stock is checked by default. Uncheck it to set a quantity. |
| Limit per buyer | The most one person can buy in total, across separate purchases. |
| Sales Start / Sales End | When the ticket becomes available and when sales stop. |
If your event has a seating plan, you can also enable seating for a ticket and choose how tables and seats are allocated - automatically on purchase, or assigned by you.
Step 3: Set Prices
Paid tickets support prices in eight currencies: Nigerian Naira (NGN), US Dollar (USD), Ghanaian Cedi (GHS), Kenyan Shilling (KES), South African Rand (ZAR), Zambian Kwacha (ZMW), British Pound (GBP), and Euro (EUR).
You do not need to price all of them. Set your main currency, then use Auto-fill other currencies to fill the empty ones at live exchange rates - and adjust any of them by hand afterwards if you want rounder numbers.
You can also set a compare-at price to show a visible discount on the ticket.
Step 4: Control Availability
- Stock - uncheck Unlimited Stock and enter a quantity. Buyers see "spots left" when it runs low and Sold Out at zero. Trankets never oversells.
- Limit per buyer - stops one person from clearing out your early-bird tier.
- Sales windows - hide a ticket until a start date, or close sales before doors open. With no dates set, the ticket is available immediately.
- Total capacity (in your event's Settings) caps all ticket types together - useful when the room holds 200 no matter how you split the tiers.
What Buyers See
On your public event page, buyers see every active ticket type with its price in their currency (when you have priced it), remaining spots when stock is limited, and a Sold Out badge at zero. After registration or payment, Trankets emails a confirmation with a QR code - that QR is their ticket at the door.
When You Get Paid
Ticket revenue is credited to your Trankets wallet as soon as a buyer's payment is confirmed - there is no separate payout schedule for events. Recent credits clear through a short settlement hold before they are withdrawable; your wallet shows exactly what is available and when the rest frees up. See Wallet and withdrawals.
Common Issues
- Ticket not showing. Check the sales window and remaining stock.
- A buyer says the price looks different. They are seeing another currency you priced. Set the currencies your audience actually pays in.
- Sold more than the room holds. Set Total capacity in event Settings - it caps all ticket types combined.