Setting Up Tickets
How to create free and paid ticket types, set prices in multiple currencies, and configure stock and sales windows.
Setting Up Tickets
This guide explains how to configure tickets for an event. You can create free or paid tickets, set prices in multiple currencies, and control availability with stock limits and sales windows.
Where to Find This
| Page | Path |
|---|---|
| Event tickets page | Dashboard → Events → [Your event] → Tickets |
After you create an event, Trankets redirects you here automatically.
Step 1: Open the Tickets Page
- Go to Dashboard → Events.
- Click the event you want to edit.
- Click the Tickets tab, or go directly to Dashboard → Events → [Your event] → Tickets.
- Click Add Ticket.
Step 2: Enter Ticket Details
Fill in the ticket form:
| Field | Required | Notes |
|---|---|---|
| Ticket Name | Yes | What attendees see, e.g. "General Admission". |
| Ticket Type | Yes | Choose Free or Paid. |
| Prices | For paid tickets | Set one or more currency prices. |
| Stock | No | Leave empty for unlimited. Set a number to limit availability. |
| Sales Start | No | When the ticket becomes available. |
| Sales End | No | When the ticket stops being available. |
Step 3: Set Prices
Paid tickets support prices in eight currencies:
| Currency | Code |
|---|---|
| Nigerian Naira | NGN |
| US Dollar | USD |
| Ghana Cedi | GHS |
| Kenyan Shilling | KES |
| South African Rand | ZAR |
| Zambian Kwacha | ZMW |
| British Pound | GBP |
| Euro | EUR |
You do not need to set prices in all currencies. If a buyer visits from a country whose currency you have not priced, they see the price converted from your base currency.
Step 4: Set Stock Limits
- Leave Stock blank for unlimited tickets.
- Enter a number to limit the quantity available.
- When stock reaches zero, the ticket shows as sold out.
Step 5: Set Sales Windows
| Setting | Purpose |
|---|---|
| Sales Start | Hide tickets until a specific date and time. |
| Sales End | Stop sales before the event starts. |
If you do not set dates, tickets are available immediately and remain open until the event ends.
What Buyers See
On your public event page, buyers see:
- All active ticket types.
- Prices in their detected currency or your base currency.
- Stock remaining, if limited.
- A "Sold Out" badge when stock is zero.
After selecting a ticket and completing registration or payment, Trankets sends a confirmation email with a QR code.
When you get paid
Ticket revenue is credited to your Trankets wallet as soon as a buyer's payment is confirmed. There is no separate payout schedule for events. You can view the credit in Dashboard → Wallet → Transaction History and withdraw it from Dashboard → Wallet → Withdraw Funds once you meet the withdrawal requirements.
Common Issues
- Ticket not showing. Check that the current date is within the sales window and that stock is still available.
- Price confusion. Set prices in the currencies most relevant to your audience. NGN and USD are commonly used together.
- Stock oversell. Trankets prevents selling more tickets than the stock limit allows.